Returns & Refund Policy

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must meet the following conditions:

• Be in the same condition as received: unworn, unused, with all tags attached.

• Be in its original packaging.

• Be accompanied by the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at care@gloaura.shop. If your return is accepted, we will send you a return shipping label and detailed instructions on how and where to send your package.

Note: Items sent back to us without first requesting a return will not be accepted.

For any questions regarding returns, you may contact us at the same email address: care@gloaura.shop.

Damages and Issues

Please inspect your order upon delivery. If the item is defective, damaged, or if you received the wrong item, contact us immediately at care@gloaura.shop so we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get the item you want is to return the original item for a refund. Once the return is accepted, you can place a new order for the desired item on our website.

Refunds

We will notify you once we have received and inspected your return, and we will let you know if the refund has been approved. If approved, you will be refunded automatically to your original payment method.
Please keep in mind that it may take additional time for your bank or credit card company to process and post the refund to your account.